To provide excellent customer service across the week through delivering high quality coffee and delicious in-house made baked goods.
KEY RESPONSIBILITIES:
Ensuring customer-centred service by: - welcoming and connecting with every customer - remaining calm and positive - responding to customer needs - explaining any service delays - strictly follow health, safety and food hygiene standards and guidelines at all times - using initiative to ensure the café floor, service area and stock room are always clean, organised and efficient
Following café policies and procedures for: - merchandising, ordering, restocking, rotating and storing of products and supplies - cleaning duties in all areas of operation - personal appearance, professionalism, customer service, communication and teamwork - Being willing to undertake organisational back-of-house tasks at the request of the Café Manager. - Working to a high standard in a fast paced environment with attention to detail - Learning & confidently independently performing the opening, closing and health & safety procedures both under the guidance, and in the absence, of the Café Manager - Being able to commit and be reliable to the scheduled hours, knowing that they might change from one week to the other
JOB REQUIREMENTS AND ABILITIES NECESSARY:
Positive attitude and able to be proactive in the workplace Committed to giving customers a positive experience of our café! Ability to handle multiple tasks at one time in a fast paced environment Ability to switch between café roles, food prep, cleaning, till service and drinks Proof of eligibility to work in the UK Ability to maintain a positive morale and professional attitude as part of the team Ability to work weekends as needed Desire to help the café to continue to grow Clean and organised (able to clean as you go) Confident when conversing with customers and delivering service All above whilst upholding and ensuring all health & safety procedures are being maintained
DESIRABLES:
Experience working in a retail, hospitality, a café or customer facing environment Level 2 Food and Hygiene Safety Certificate
PERKS AND INCENTIVES:
Free barista coffee each shift 50% discount off all on site food & drink 20% discount off online purchases Opportunities for training and professional development Wellness plans tailored to you where possible for wellbeing Staff socials Free Birthday Cake upon completion of probation Opportunity to be part of our Luminary ‘Sister Scheme’, pairing you with one of our Luminary graduates working on team, helping to be a role model and friend as she takes her first steps in the working world
APPLY HERE: https://luminarybakery.bamboohr.com/careers/28
